Refund & Cancellation Policy

1. What this policy covers

This policy applies to the service charges you pay to Octopus Estates, whether online (UPI, card, netbanking through Razorpay, or PayPal) or by bank transfer or UPI.

It does not cover security deposits, rent or the property price, which are paid to the owner or seller and are governed by your rental agreement or sale agreement. Stamp duty and registration charges paid to the government are refunded only where the government refunds them.

2. Cancellation and refunds by service

• Rental agreement (e-stamp + Aadhaar e-sign)

  If you cancel before we start drafting and before the e-stamp paper is bought, the full fee is refunded. Once drafting has started or the e-stamp paper has been bought, the fee is non-refundable, including if a party later refuses to sign.

• Sales MOU & title verification, and Rental MOU

  The retainer is non-refundable once paid. Under an exclusive seller mandate it may be credited against the final brokerage, as set out in the signed mandate.

• Brokerage (sale and rental)

  Brokerage is non-refundable once paid.

• Interior works

  The booking advance is non-refundable. Later milestone payments are refunded only for work that has not yet started.

• Property management charges

  The advance is non-refundable. Later payments are refunded only for months or work that have not yet started.

For other services, refunds follow the terms in your signed quotation or agreement with us. Our service terms are on the Terms and Conditions page.

3. Payments made by mistake

If you were charged twice for the same payment, or charged more than the amount due, the extra amount is always refunded in full.

If a payment failed but money left your account, it is normally returned automatically by your bank or the payment provider within 5–7 business days. If it is not, contact us with the payment reference.

4. How to cancel or ask for a refund

Email info@octopusestates.com or use our contact page with your name, the service, the payment reference (shown on the payment confirmation) and the reason. We will confirm whether a refund applies under this policy.

5. How long refunds take

An approved refund is issued to the original payment method within 5–7 business days of approval. Your bank or card issuer may take a few more days to show it.

A PayPal payment is refunded through PayPal in US dollars, for the amount you were charged. We cannot cover exchange-rate differences or conversion fees charged by your bank or PayPal.

6. Contact

Octopus Estates, Bangalore. Email info@octopusestates.com, or see our contact page for phone numbers and office addresses.